The quality of service is absolutely brilliant.

             Chambers UK 2012

Our aim is to meet and exceed our clients’ expectations in all the work we do with them. To this end, we continuously monitor our people, systems and processes to ensure client satisfaction. As a result of this, BWB has been awarded the ISO 9001:2015 certification from BSI. ISO 9001 is the internationally recognised standard for an organisation's internal quality management systems.

Certificate number: FS 598046

We encourage our clients’ honest feedback – both through regular client satisfaction surveys and online feedback forms. This feedback enables us to monitor and review our existing services, as well as to identify new services that would enhance our offering to clients.

We are very grateful to our existing clients for their positive feedback on our services, which led to us being named by Chambers UK as one of the best law firms in the UK for our client service in a number of our legal areas.

Learning and development is key and we invest in our people to ensure that they are trained and able to offer the highest standard of service. We have an established system for annual staff appraisals and a comprehensive training programme. We have a full set of resources, including an in-house trainer, available for training both lawyers and other staff.

We are also working towards compliance with the Law Society Lexcel quality standard, which enables us to measure and confirm the robustness of our quality systems.

Terms and Conditions

Our standard Terms and Conditions

Complaints

We are committed to providing a high-quality legal service to all our clients. If you are unhappy about any aspect of our service, please tell us about it. This will help us to ensure that we meet the highest standards and enable us to identify any areas we need to improve. Please click here for our complaints procedure.