This event is now over and took place on Thu 22 Nov 2018
This event is fully booked and a new date will be announched shortly.
This half day workshop, hosted by BWB Compliance, is for FCA regulated firms who have individuals as clients or investors.
With firms having to treat more communications as complaints than ever before, acting with confidence around complaints is of real value.
This session will provide you with everything you need to know about the new rules for complaints handling, including dealing with them internally, what to do when they escalate to FOS.
We'll also look at how to get the most out of your monitoring and root cause analysis.
Bates Wells Braithwaite at 10 Queen Street Place, EC4R 1BE